Hotel Salto Del Meco - Huasteca Secreta

1. Bad customer service. The hotel is far from the city, so no internet once you are there. Called front desk to get information on how to get there as there is no information online and their local bus stations don’t show online as they are small towns(pueblitos) and not up-to-date with technology . Lady told us they don’t help with this and had an attitude, really pushing for the call to end . From previous hotels we’ve stayed at, at similar high prices, this is expected. Or at least for them to offer some type of guidance on the steps to get there. We spent around $200 dlls on taxis to get there as we had to figure on our own. On the way back, we were able to figure out Better options and spent around $80 to go back to San Luis airport. 2. Another bad customer service example. I asked front desk if they had bug spray on sale and lady said no. Next day we sat in their lobby to rest after a water activity and in their display I could see they sold bug repellent lotion. The lady could have offered the repellent lotion as an alternative. 3. This is more of a camping like experience for the price of an all-inclusive resort, but without the benefits of one. Food was not included except for continental breakfast (fruit and coffee). Everything else was overpriced and honestly not the best tasting food or alcoholic drinks, with very limited options. Food is something I look forward to when I go on trips, so this greatly affects my decision on this hotel. What was included in the price was an acitivity In the waterfall per day, so that was a plus. 4. The view was beautiful and there was a 200 steps stairs along the waterfall to get to the restaurant where all meals take place. That can be a plus or a negative based on how much exercise you’re expecting. 5. There is no room service. No telephones, tv, wi-fi, no mini fridge, no personal phone service or wi-fi either. They don’t allow food from outside. Their restaurant closed early, around 9/10pm. As a whole, beautiful and amazing scenery with many activities and the tour guides were amazing and made the experience for us. I also loved that it was mango season and there were mangoes all over. Customer service could greatly improve, specially for the prices they are charging and being that the hotel is hard to get to. Food could also improve as it is a great part of the experience. Our room was beautiful, had no windows or doors, and the fact that no repellent offered for sell to us when I asked made us want to leave after the first day. I had many itchy dots the next day and wasn’t able to sleep well due to all the mosquito swatting. We will definitely be coming back for the waterfall and beautiful views as right next to the hotel there is an independent activities spot to do all activities for reasonable prices. I doubt we would stay at this hotel again, but if we did, it wouldn’t be for more than a day. I would like to add, if traveling alone as women, please be careful as being that the hotel is far and out of internet, phone service boundaries, many things could happen with untrustworthy individuals. We heard a couple of stories from the taxi drivers. ( this being the reason we wanted the hotel to reccomend someone to pick us up)

Landscape was fantastic. Staff was really friendly. Rooms were not so great, either open sheds (massive amount of insects will come in, but there were nets around the bed) or closed, uncomfortable tents. Breakfast isn’t worth to mention and if you’re used to european 4* hotels you’re not going to like this one. Go for a day trip instead and return home in the evening.

1. Bad customer service. The hotel is far from the city, so no internet once you are there. Called front desk to get information on how to get there as there is no information online and their local bus stations don’t show online as they are small towns(pueblitos) and not up-to-date with technology . Lady told us they don’t help with this and had an attitude, really pushing for the call to end . From previous hotels we’ve stayed at, at similar high prices, this is expected. Or at least for them to offer some type of guidance on the steps to get there. We spent around $200 dlls on taxis to get there as we had to figure on our own. On the way back, we were able to figure out Better options and spent around $80 to go back to San Luis airport. 2. Another bad customer service example. I asked front desk if they had bug spray on sale and lady said no. Next day we sat in their lobby to rest after a water activity and in their display I could see they sold bug repellent lotion. The lady could have offered the repellent lotion as an alternative. 3. This is more of a camping like experience for the price of an all-inclusive resort, but without the benefits of one. Food was not included except for continental breakfast (fruit and coffee). Everything else was overpriced and honestly not the best tasting food or alcoholic drinks, with very limited options. Food is something I look forward to when I go on trips, so this greatly affects my decision on this hotel. What was included in the price was an acitivity In the waterfall per day, so that was a plus. 4. The view was beautiful and there was a 200 steps stairs along the waterfall to get to the restaurant where all meals take place. That can be a plus or a negative based on how much exercise you’re expecting. 5. There is no room service. No telephones, tv, wi-fi, no mini fridge, no personal phone service or wi-fi either. They don’t allow food from outside. Their restaurant closed early, around 9/10pm. As a whole, beautiful and amazing scenery with many activities and the tour guides were amazing and made the experience for us. I also loved that it was mango season and there were mangoes all over. Customer service could greatly improve, specially for the prices they are charging and being that the hotel is hard to get to. Food could also improve as it is a great part of the experience. Our room was beautiful, had no windows or doors, and the fact that no repellent offered for sell to us when I asked made us want to leave after the first day. I had many itchy dots the next day and wasn’t able to sleep well due to all the mosquito swatting. We will definitely be coming back for the waterfall and beautiful views as right next to the hotel there is an independent activities spot to do all activities for reasonable prices. I doubt we would stay at this hotel again, but if we did, it wouldn’t be for more than a day. I would like to add, if traveling alone as women, please be careful as being that the hotel is far and out of internet, phone service boundaries, many things could happen with untrustworthy individuals. We heard a couple of stories from the taxi drivers. ( this being the reason we wanted the hotel to reccomend someone to pick us up)

Landscape was fantastic. Staff was really friendly. Rooms were not so great, either open sheds (massive amount of insects will come in, but there were nets around the bed) or closed, uncomfortable tents. Breakfast isn’t worth to mention and if you’re used to european 4* hotels you’re not going to like this one. Go for a day trip instead and return home in the evening.